Urgent ICD-10 Tool Kit and CDL Notification


NextGen Healthcare has identified two issues with the NextGen® KBM Transition Tool Kit. NextGen Healthcare has also received many calls regarding codes not appearing in diagnosis search which can be easily resolved by re-running the CDL.

ICD-10 Transition Tool Kit Issues:

Fix for Common Diagnosis Search Issues

  • NextGen Healthcare Customer Support has identified a resolution to a common problem being reported by many clients. When encountering a problem with the diagnosis search functionality, such as being unable to view ICD-10 codes, or receiving an error message when trying to search for a diagnosis, rerun the CDL. We have found that, at times, the CDL does not always complete successfully, and running it a second time will usually resolve the problem.

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